Hybrid Hostel Assistant

About Ember Hostel Ember Hostel is a boutique hostel located in Capitol Hill, Denver. As a smaller, independently operated property with 65 beds, we pride ourselves on creating a warm, welcoming, and elevated guest experience that blends comfort, community, and thoughtful design. We have been voted America’s Best Hostel multiple times — an achievement we proudly attribute to our incredible staff. It is our team’s dedication, personality, and pride in their work that truly make the Ember experience exceptional. About the Role We are seeking a charismatic, detail-oriented allrounder who thrives in a dynamic environment and takes pride in delivering exceptional guest experiences. This hybrid position rotates between Front Desk and Housekeeping shifts, making it ideal for someone who enjoys variety, continuous learning, and being an essential part of a close-knit team. If you are proactive, adaptable, and motivated to grow your skills in hospitality, we would love to meet you. Key Responsibilities Front Desk Duties -Welcome and check in/check out guests in a friendly, professional manner -Handle reservations, phone calls, emails, and guest inquiries -Process payments and maintain accurate records -Resolve guest concerns promptly and professionally -Provide local recommendations and create a warm, memorable experience -Maintain a clean, organized, and inviting front desk area Housekeeping Duties -Clean and service guest rooms and dorm-style accommodations to high quality standards -Change linens, restock amenities, and ensure rooms are guest-ready -Maintain cleanliness of common areas -Identify and report maintenance or safety issues -Follow sanitation and safety procedures at all times Qualifications -Previous hospitality, customer service, or housekeeping experience preferred (not required — we value attitude and willingness to learn) -Strong interpersonal and communication skills -Charismatic, friendly, and guest-focused personality -High attention to detail and pride in maintaining high standards -Ability to multitask and adapt to changing priorities -Comfortable using basic computer systems and reservation software -Open availability with the ability to be scheduled between 8:00 AM and 12:00 AM, including weekends and holidays -Reliable, punctual, and professional Physical Requirements Ability to stand, walk, bend, kneel, and reach for extended periods of time Ability to lift and carry up to 50 pounds Ability to safely climb up and down bunk beds and step stools as required in dorm-style accommodations Ability to perform repetitive cleaning tasks in a physically active environment What We Offer $18.81 per hour Average of 32–40 hours per week Cross-training in both front desk and housekeeping operations Supportive, team-driven environment • Opportunities for growth and development