***CDHS/BHA ONLY** - HR Operations Lead - TECHNICIAN V

This position is open to current Colorado residents only. This position is open only to classified permanent employees of the listed department and division within that department. Please note: This recruitment will be used to fill multiple vacancies. Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! Work Unit:Human Resources The Office of Operations & Strategy, Division of Human Resources (HR) exists to provide human resource services to applicants, managers, and employees who work for the Colorado Department of Human Services (CDHS). The Human Resources team delivers services to the Department's offices and divisions through a dedicated HR Business Partner (HRBP) in collaboration with the HR Centers of Excellence (COE), which includes Talent Acquisition (TA), Learning and Development (L&D), HR Operations, and Civil Rights. Human Resources performs all activities related to the Department's human resources functions, including compliance with State Personnel Board rules, recruitment and hiring, professional development, employee benefits, performance, discipline, and civil rights. This position is currently hybrid. 3 days remote, 2 days in office Please note: These working arrangements are subject to change. What you will be doing: The lead position is partially accountable for the work product of assigned staff. Position determines standards of performance. Is responsible for assigning work, monitoring progress of and flow of work and quality of work. Recommend and develop new approaches, policies, and procedures to effect continual improvements in efficiency in department and services performed, including new employee onboarding; develops and maintains a handbook on policies and procedures. Evaluates reports, decisions, and results of team initiatives in relation to established goals. Primary Job Duties Include: • Manage Daily Activities/Work Lead - Monitor daily activities of assigned HR Operations staff, ensuring all work complies with all related State and federal laws, the Colorado constitution and statutes, State personnel rules, and CDHS policies. Ensure employee transactions are processed accurately and timely resulting in Colorado Department of Human Services (CDHS) staff being paid correctly and on time. Enact contingency plans as needed; escalate and direct activities during system problems and failures. • Problem Solving and Process Improvement - Collaboration with the other HR operations lead to monitor team priorities; establish agreement around intended outcomes/results: ensure that the operations team and other stakeholders are working toward common CDHS goals of effective communication, customer service and consistency in the information and service we provide. Position actively engages in problem solving and identifies and develops process improvements. • Data Information/Integrity - Receive, interpret, verify and process personnel actions (PAF’s) in electronic workflow systems for completeness and compliance with related State and federal laws, the Colorado constitution and statutes, State personnel rules and CDHS policies. Research and resolve discrepancies. • Professional Development - Participate in professional development coursework, training sessions and/or seminars on an ongoing basis. Enhance individual and unit effectiveness by completing special projects and stretch assignments accordingly. Stay abreast of current developments and best practices in HR disciplines. Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS's hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. CDHS Selection Process Explanation Employment history is calculated on a full-time basis (40/hrs. per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. Minimum Qualification Screening Process: A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached." You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated. Comparative Analysis Process – Structured Application Review: After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing. Document your work experience/job duties to the extent that you possess the skills, education, experience, minimum qualifications, and preferred qualifications: Document your work experience/job duties to the extent that you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions, as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question. Supplemental Questions: Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing). Minimum Qualifications: Experience: 5 years of relevant experience in an occupation related to the work assigned to this position, including: • Work lead and/or supervisory experience • Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders • Demonstrated ability in data entry and prioritizing work when working in a fast-paced environment • Demonstrated ability to create and/or update internal standard operating procedures • Demonstrated ability to utilize various software applications to research and input data, ensuring accuracy and maintaining confidentiality • Demonstrated ability to assign tasks and monitor for completion • Demonstrated ability to monitor workloads, ensuring deadlines are met • Demonstrated ability to assist with tasks for special projects outside the normal scope of work OR Education and Experience: A combination of related education and/or relevant experience equal to five (5) years in the work assigned to this position, including: • Work lead and/or supervisory experience • Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders • Demonstrated ability in data entry and prioritizing work when working in a fast-paced environment • Demonstrated ability to create and/or update internal standard operating procedures • Demonstrated ability to utilize various software applications to research and input data, ensuring accuracy and maintaining confidentiality • Demonstrated ability to assign tasks and monitor for completion • Demonstrated ability to monitor workloads, ensuring deadlines are met • Demonstrated ability to assist with tasks for special projects outside the normal scope of work Substitutions • Additional appropriate education will substitute for the required experience on a year-for-year basis. • Additional appropriate experience will substitute for the degree requirement on a year-for-year basis. Preferred Qualifications: • The following supplemental experience, competencies, and abilities are highly desirable for this position and may be considered in selecting the successful candidate: • Integrity and Confidentiality of records and information • Active Collaboration • Ability to multi-task • Ability to prioritize when working in a fast paced environment • Work Lead and/or Supervisory Experience • Ability to train and assist new employees with process and procedures • Proven Experience in Microsoft or Google Platforms • Demonstrated ability to provide outstanding customer service and develop productive working relationships with all stakeholders • Excellent written and oral communication skills such as creation or updating of standard operating procedures • Proven expertise and experience using MS Office Professional suite, including Access to create and customize databases; and Google applications. • Working knowledge of federal, state, and local employment laws, regulations, statutes, and rules. • Strong sense of professionalism and proven ability to maintain confidentiality with sensitive and private information. • Ability to adapt and thrive in a changing work environment; ability to accept and manage new challenges and opportunities. • Initiative & self-management; the passion and ability to dive into the work and accomplish tasks within established timeframes; ability to multitask and produce quality results evenly. • Project planning • Demonstrated problem solving and critical thinking skills; ability and motivation to develop creative solutions to complex, interpersonal, process, and systemic challenges. • One or more years of Colorado State Government experience • COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process. • TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process. Conditions of Employment: • Standard background check and reference check required • This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position. • Travel - as needed, in-state • Former State employees who were disciplinarily terminated or resigned in lieu of termination must: • Disclose that information on the application. • Explain why the prior termination or resignation should not disqualify you from the current position. • Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules. How to Apply The Assessment Process For additional recruiting questions, please contact [email protected] About Us: If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer: • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans • Medical and dental health plans • Employer supplemented Health Savings Account • Paid life insurance • Short- and long-term disability coverage • 11 paid holidays per year plus vacation and sick leave • State of Colorado Employee BenefitHub Resource Center • Employee Wellness program • Excellent work-life programs, such as flexible schedules, training and more • Remote work arrangements for eligible positions • *Some positions may qualify for the Public Service Loan Forgiveness Program. Our Values: • We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide. • Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. • We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. • Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. • We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. • Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. ADAA Accommodations: CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected]. ~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~ The State of Colorado is an equal opportunity employer We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic inf