Customer Service Specialist (Temporary Employee) - Denver, CO

At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship‑driven service to support families, businesses, and the communities we call home. We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day‑one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care. This Is a Temporary/benefits Ineligible Position. Essential Functions: • Assist with identifying, construction, collection, translation, and presentation of customer survey information to improve the bank's customer experience. • Interact with both external customers and internal resources to provide feedback on various items. • Review Customer Experience Survey disputes to determine validity of dispute reasons. • Produce, analyze, and publish various reports in support of improved customer experience and satisfaction ratings. • Prepare and sometimes deliver various presentation of efforts related to scope of duties. • Perform analysis to support customer experience improvement. • Provide historical trending, identify key trends, and provide executive summaries. • Assist with developing customer surveys and recommending client service standards that impact the business areas served. • Review service issues and make recommendations on resolution. • Make periodic calls to appropriate bank departments and divisions to research service issues. Qualifications: • High School degree or equivalent and 4+ years of customer relations and service levels, interpreting customer feedback, and information, analysis, bank products and/or services or other directly related experience. • A combination of education and experience may meet requirements. • Customer or marketing based analytics helpful. • Advanced knowledge of customer relations and service levels, customer feedback and survey data, analysis, reporting, practices and principles. • Solid knowledge of customer satisfaction drivers and desired business results. • Ability to translate detailed customer/client information insightful information/reports. • Solid understanding of bank products and services required to engage with customers and internal staff on client issues. • Must possess solid problem solving, organization and communication skills, both verbal and written. • Self motivated, can complete multiple tasks and meet deadlines. • Solid attention to detail. • Ability to manage projects. • Proficiency in various MS Office programs, as well as demonstrated aptitude for learning new software efficiently. This position is eligible to earn a base salary in the range of $16.00– $20.00 hourly depending on job-related factors such as level of experience and location.