Automotive Store Manager

Summary A successful Automotive Store Manager demonstrates strong leadership skills, professional integrity, and a deep understanding of automotive industry practices. You will play a crucial role in delivering exceptional customer service while exceeding business goals and managing the daily operations of the store. Essential Functions, Duties, and Responsibilities In this role, you will: • Oversee daily operations, including scheduling, staffing, and workflow optimization to ensure customer satisfaction. • Guarantee all services are performed efficiently and in compliance with safety and industry standards. • Analyze and monitor key performance indicators (KPIs) to assess shop performance and implement improvements. • Develop and implement customer retention strategies to drive future business growth and increase profitability. • Provide outstanding customer service, ensuring effective communication and prompt resolution of concerns to maintain high satisfaction rates. • Manage inventory levels, control costs, and oversee expenses to support business objectives. • Serve as a key holder and oversee opening and closing procedures, ensuring security and compliance. • Promote workplace safety by training staff and enforcing compliance with safety policies. • Ensure proper test drive protocols are followed, adhering to safety practices and traffic laws. • Maintain a clean and organized workspace in line with company and safety regulations. • Stay informed on industry trends and regulatory changes affecting automotive repair and safety. • Collaborate with senior management on business plans, budgets, and initiatives. • Execute additional tasks as assigned. Supervisory Responsibilities Your role will include: • Direct supervision of staff, providing training, mentorship, and evaluation of team performance. • Participating in the hiring and promotion process while recommending changes in status for employees. • Fostering an inclusive team environment that values employee development and high-quality service. • Implementing and enforcing company policies and best practices through team meetings and training sessions. • Managing work schedules and ensuring quality of work from all employees. Required Competencies To excel in this role, you should have: • A strong sense of integrity and exceptional people management skills. • Excellent analytical, decision-making, and problem-solving abilities. • Outstanding communication and interpersonal skills. • Extensive knowledge of the automotive industry and repair processes. • Proficiency with technology and software systems related to inventory management. • The ability to thrive in a fast-paced sales environment and manage multiple priorities effectively. Required Education, Credentials, and Experience Candidates should meet the following criteria: • Must be at least eighteen years old with a valid driver's license. • A high school diploma or equivalent is required; a bachelor's degree in business management or related field is a plus. • A minimum of three years of relevant experience is required, with managerial experience preferred. Work Authorization & Employment Eligibility Must be authorized to work in the United States, pass a background check, and maintain a clean driving record. Workplace Culture, Conduct, and Expectations We uphold a safe and positive workplace culture, adhering to a zero-tolerance policy for drugs, harassment, or discrimination. Work Environment This role operates in a dynamic automotive retail and repair environment with exposure to various climates and conditions. Physical Demands The position requires physical stamina and the ability to lift heavy items, work long hours, and perform various physical tasks. Position Type/Expected Hours of Work This is a full-time position requiring at least 50 hours a week, including weekends and possible extended hours. Travel This role requires up to 25% travel between local stores, with minimal overnight travel. Equal Employment Opportunities We provide equal employment opportunities without regard to any protected class status. Benefits We offer competitive benefits including health insurance, retirement plans, paid time off, and employee discounts.