Administrative Specialist I/II - Call Center

Overview At Larimer County Department of Human Services, we strive to be responsive and provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative, enthusiastic, and inclusive staff member to join our Benefits and Community Support Division as an Administrative Specialist. The Administrative Specialist will support a phone team and answer basic client questions about their assistance programs (Food Assistance, Medicaid, Colorado Works, etc.). This position is part of a team expected to deliver excellent customer service while handling a high volume of calls per day. This position will also require interacting with the public for extended periods over the phone and transferring calls to more skilled technicians as required. This position requires a very structured schedule, including breaks and lunches. The expected starting salary for this position is $23.5200/hour. New hires must complete 12 weeks of on-site training before becoming eligible for a hybrid work arrangement. If you’re organized, service-oriented, and thrive in a fast-paced team environment, we encourage you to apply! Responsibilities What you'll be doing: • Interpreting County and departmental policies, rules, and regulations in response to inquiries. • Conducting necessary research and routing complex matters appropriately for further interpretation. • Accepting and processing plans, specifications, forms, legal documents, applications, and other materials in line with legal and procedural requirements. • Composing and preparing responses to various communications, particularly when information is factual or based on established policies and procedures. • Entering and maintaining data in computer systems or databases; proofreading entries and correcting errors; generating standard reports as needed. • Providing excellent customer service, particularly to clients via phone. To view the full job description, visit https://www.larimer.gov/hr/careers/job-descriptions What We're Looking For • Strong organizational skills and attention to detail. • Ability to manage multiple projects simultaneously. • Initiative and independent thinking. • Ability to learn and adapt to new systems. • Sound judgment and the ability to work independently. • Awareness of when to seek input and when to proceed autonomously. • Strong communication and interpersonal skills. • Reliable attendance and punctuality as part of a team. • Ability to work effectively with a wide range of personalities and diverse backgrounds. • Bilingual in Spanish is preferred and considered helpful. Qualifications To move forward in the hiring process, candidates must meet the required minimum qualifications. That said, we encourage you to think about your unique background and skills before applying. People often underestimate how their experiences match up with a role’s needs. We encourage you to apply if you meet the minimum qualifications and believe your skills and perspective can add value to this position. Administrative Specialist I : 23.5200/hr - $27.0829/hr • Must be at least 18 years of age. • One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required. Administrative Specialist II: $24.0788/hr - $28.8946/hr • Must be at least 18 years of age. • One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required. Benefits Here’s what Larimer County offers for all Regular, Limited Term, and Appointed positions: • Medical, Dental, and Vision benefits • FSA or HSA (depending on the medical plan) • Short- and Long-Term Disability • Employee Assistance Program • Basic Life/AD&D Insurance • Accident and Critical Illness Insurance • Retirement Plan 401(a) with employer match • 457(b) Deferred Compensation • Generous paid time off, including vacation, sick leave, and holidays Want to dive into the details? Check out Larimer County's Benefits. https://www.larimer.gov/hr/benefits . Supplemental Information Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO An offer of employment is contingent upon the successful completion of required pre-employment checks or testing. All application components must be submitted by 11:59 PM MT on the closing date listed. Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.