CAPS Check Unit Tech (Technician II) - Adult Protective Services

This position is open to current Colorado residents only. The Division of Aging and Adult Protective Services (AAPS) is one of four Divisions within the Office of Adult, Aging and Disability Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non- profit, etc.) in the administration and coordination of services to older adults and at-risk adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS). The Division consists of the following management units that report to the Division Director: State Unit on Aging (SUA); Adult Protective Services, and within, the CAPS Check Unit (CCU), and APS Policy Unit Data, Fiscal and Program Accountability functions are included in both units. APS administers both the statewide APS program and the CAPS Check Unit (CCU). The APS program provides supervisory oversight of 64 County Departments in the administration of APS. This includes providing training and technical assistance, conducting monitoring and other quality assurance activities, and establishing regulatory policy and program requirements. The CCU provides pre-employment background screening of the Colorado APS Data System (CAPS), supporting employers who hire individuals in positions providing direct care to at-risk adults. This position is a hybrid work position that requires two assigned, in-office days per week located at 1575 Sherman Street, Denver, CO The CAPS Technician position processes checks of the CAPS data system to determine that a person has substantiated mistreatment of an at-risk adult in an Adult Protective Services (APS) case. The position follows strict protocols for conducting the check that ensure that statute and rule requirements are followed for all checks. For each check, the technician must confirm that the person requesting the check is authorized by statute to request a CAPS check. The position reviews numerous data points to ensure the results of the check are accurate, i.e., that a false positive or false negative conclusion is not made. The position provides the results to the employer. When the position has identified a positive match, as outlined by statute, rule, and the CAPS Check protocol, the position documents the match for supervisor approval. Additionally, as a CAPS Technician II, you can expect to: • Research data in CAPS to determine whether an applicant has been substantiated of mistreating an at-risk adult. This includes multiple searches, comparing the perpetrator’s and the person’s data, analyzing whether a substantiated finding may legally be provided to the requestor, and making a recommendation to the supervisor for all potential matches. The position independently provides a result to the employer when there is no match, i.e.. The applicant has clearly not substantiated of mistreatment in an APS case • Reviews CAPS check registration requests to confirm that the requester is statutorily permitted to request CAPS Checks. If the request is from a permitted entity, the position completes the registration process in CAPS. If the requester is not identified as a permitted entity, the position performs additional research to determine next steps. The position makes a recommendation to the supervisor once the next steps have been identified. The position updates the entity’s information in CAPS when the entity revises registration information (e.g., reports a new address) or when the entity is identified by another state agency as no longer in existence • Independently monitors performance outcomes through standardized reporting tools in CAPS. This position works as a team to evaluate and improve the CAPS check process. Position recommends CAPS system improvements, relegating the CAPS Check functionality to the CCU supervisor. • Other job-related duties as assigned or required. Experience Only: • Two (2) years of relevant experience application screening, eligibility determination, investigative services (APS/CPS/Law Enforcement), or general social service administration. OR Education and Experience: • A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years. Preferred Qualifications: • Strong computer skills; ability to navigate technological systems efficiently. • Previous experience with Google workspace and/or electronic records databases such as CAPS (the APS data system) or other similar case management records systems. • High attention to detail • Experience working with and protecting highly confidential/sensitive information. • Strong customer service skills • Strong ability/preference for independent work and repetitive tasks • Experience managing time well in deadline-oriented environments Conditions of Employment: • ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license) • Shift Work: An employee who occupies a position in a class which is eligible to receive a shift differential and who is assigned to work for a second or third shift must be compensated for hours worked at the appropriate shift differential rate. • This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position. • Travel: This position is required to travel to the office periodically to check for mail and/or attend meeting • Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc. • Must possess a valid, non-restricted Colorado Driver’s License or an non-restricted U.S. Driver's License for positions within 30 miles of the CO state border • Out-of-State Driver’s License holders must obtain a valid, non-restricted Colorado Driver’s License within 30 days of employment start date. • Other Conditions of Employment specific to Program • Former State employees who were disciplinarily terminated or resigned in lieu of termination must: • Disclose that information on the application. • Explain why the prior termination or resignation should not disqualify you from the current position. • Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. CDHS Selection Process Explanation Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements. • Preferred Qualifications & Competencies: • Relevant years of state service experience. Minimum Qualification Screening Process A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached." You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated. Comparative Analysis Process – Structured Application Review After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. Your Work Experience/Job Duties Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question. Supplemental Questions Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing). Appeal Rights You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website. • You or your representative must sign and submit the official appeal form for review. • You can find the official appeal form here. • You must be deliver the official appeal form to the State Personnel Board: • By email ([email protected]), or • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. Contact the State Personnel Board for assistance: • At (303) 866-3300, or • Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage. • How to apply to the State of Colorado(Youtube Video, Runtime 3:59, Closed Captions Available) • The Assessment Process • For Statewide Hiring Freeze NON-EXEMPTED position ONLY: • This job offer is contingent upon funding availability from all sources, including state and federal (if applicable), to start or continue. • For additional recruiting questions, please contact [email protected] About Us & Benefits If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer: • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans • Medical and dental health plans • Employer supplemented Health Savings Account • Paid life insurance • Short- and long-term disability coverage • 11 paid holidays per year plus vacation and sick leave • State of Colorado Employee BenefitHub Resource Center • Employee Wellness program • Excellent work-life programs, such as flexible schedules, training and more • Remote work arrangements for eligible positions • *Some positions may qualify for the Public Service Loan Forgiveness Program. Our Values • We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide. • Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement. • We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado. • Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public. • We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy. • Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans. ADA Accommodations CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected]. EEO Statement The State of Colorado is an equal opportunity employer We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Additional Support For Your Application Toll Free Applicant Technical Support If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.