Customer Service Liaison

Be the Friendly Face of Exceptional Service – Join Colorado Pond Pros as a Customer Service Liaison! Position Title: Customer Service Liaison Company: Colorado Pond Pros Pay Range: $25 – $28 per hour + Quarterly Performance Bonus Employment Type: Full-Time Location: Longmont, CO Industry: Landscaping / Hardscaping (Residential, Commercial) Job Overview Colorado Pond Pros is looking for a warm, organized, and detail-driven Customer Service Liaison to serve as the frontline connection between our clients and our team. In this full-time, on-site position, you’ll handle customer communication, assist with scheduling, support office operations, and ensure a smooth, professional experience for every client interaction. If you thrive on making people feel heard, solving problems before they escalate, and creating order behind the scenes—you’ll love this role. Who We Are At Colorado Pond Pros, we create custom, high-quality ponds and water features that bring outdoor spaces to life. We’re not your average landscaping crew—we’re artists, builders, and nature lovers who take pride in delivering WOW-worthy results. Our work is personal, our standards are high, and our team is like family. Visit www.coloradopondpros.com to learn more. Key Responsibilities • Serve as the primary point of contact for customer inquiries via phone, email, and online platforms. • Support senior staff with scheduling, administrative tasks, and customer follow-ups. • Educate and guide customers through service options and project steps. • Help convert inquiries into approved work by tracking progress and coordinating quotes. • Accurately relay information between clients, field crews, and leadership. • Maintain organized digital records, notes, and system entries (e.g., Jobber). • Proactively resolve customer issues with professionalism and empathy. • Contribute to a calm, positive, and collaborative office environment. • Represent the Colorado Pond Pros brand with integrity and customer-first care. Qualifications • 3+ years of experience in customer service, office admin, or scheduling roles. • High school diploma or GED required. • Strong written and verbal communication skills. • Calm, solution-focused mindset; enjoys helping people and solving problems. • Excellent organizational and time management skills. • Proficient with Google Workspace (Docs, Sheets, Calendar, Gmail) and comfortable with CRM platforms (e.g., Jobber). • Experience with scheduling or dispatching is a plus and may lead to higher pay. • Friendly, empathetic personality with a high degree of reliability and follow-through. Benefits • Hourly Pay: $25–$28 per hour, based on experience • Quarterly Performance Bonus tied to job conversion targets • Paid Time Off • Flexible Schedule (Monday–Friday) • Referral Program • Supportive company culture that values your contributions Schedule • Full-Time, Monday–Friday • 8-hour shifts • Occasional weekend or overtime work as needed during peak seasons Location • Longmont, Colorado 80501 • This is an on-site position; reliable commute required. Equal Employment Opportunity We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. A background check will be completed as part of the onboarding process, in compliance with applicable laws. #SC25