Desktop Support Specialist

Position: Desktop Support Tech Location: Boulder, Colorado, 80301 Duration: 6 Months Pay Rate: $21/hr. w2 Summary: • Good knowledge and hands-on experience in Windows operating systems (Win XP, 7, 10 & 11) • PowerShell scripting experience to automate key workstation activities • Knowledge of Self-Help & Self-Heal tools • Strong knowledge of MobileIron & Intune • Understanding of patch deployment & package deployment (SCCM) • Ability to write scripts to configure the self-heal tool for high-volume issues • O365 administration & SharePoint (Cloud) • Network investigation and troubleshooting • Specific infrastructure support functions (e.g., backups, hardware repair) • On-site support for other IT groups (Networking, Computing Services), including on-site asset management, asset tagging, and annual physical asset verification in data centers • Systems administration tasks (monitoring, disk management, computer room maintenance, technical planning, consulting, system imaging & configuration) • Strong knowledge of encryption software (PGP & BitLocker) • Understanding of PKI certificates and infrastructure • Frontline support: call tracking, providing resolutions via phone and desk-side assistance, using call tracking tools, knowledge base, and following standard support processes • Strong OS troubleshooting skills (Windows, Linux & Unix) • Hands-on experience with IMAC activities • Experience with data backup techniques • Knowledge of SCCM (application installation, agent installation, OS deployment, etc.) • Excellent communication skills • Strong customer-handling skills • Win 10 & 11 technical expertise • HP hardware repair skills • Data Center Touch Support experience