Customer Service Sales Support

Pay: $41,600.00 - $46,000.00 per year Welcome to Colorado Safety Supply Company! We’re not your average safety supplier. We’re a bold, knowledgeable, boots-on-the-ground crew that believes compliance should be clear, training should be empowering, and every team deserves gear that fits both the job and the people doing it. If you’re passionate about keeping workplaces safe, educated, and well-equipped (and you know how to make a vest look good), you might be just the person we’re looking for. Overview: Our Customer Service/Sales Assistant is responsible for ensuring smooth communication with customers, accurately processing orders, and supporting sales initiatives. This charismatic person will act as the first point of contact for clients, managing inquiries, orders, and service requests across all three divisions. Helping clients navigate products, training services, and fire extinguisher maintenance while ensuring a high level of satisfaction and compliance support. This role requires strong organizational skills, attention to detail, and the ability to build rapport with customers while maintaining a proactive approach to sales opportunities. Key Responsibilities: • Call Handling & CRM Management • Answer incoming calls promptly and professionally! • Log all customer interactions into the CRM system with accurate details. • Fill orders coming in and direct leads to the appropriate sales representative- for future opportunities. • Picking and packing in the warehouse and complete order handed from sales to client receipt. Order Processing & Customer Support: • Process incoming orders efficiently and ensure accurate fulfillment. • Assist as needed, assist the walk-in customers by providing product information and support (as a learning tool for you as a safety professional). • Maintain excellent customer service to enhance client satisfaction and retention. • Respond promptly to client inquiries via phone, email, or in-person. • Assist clients with product selection, training registration, and service requests. • Provide accurate information about safety products, training programs, and fire extinguisher compliance requirements. • Escalate complex issues to appropriate team members while maintaining clear communication. • Process orders for PPE, safety equipment, and training registrations. • Schedule training sessions, inspections, and maintenance visits. • Coordinate with internal teams to ensure timely service delivery. Sales Support & Lead Generation: • Identify sales opportunities and pass them to the sales team for follow-up. • Proactively look for ways to assist sales reps in building client relationships. • Send out CRM sequences to anyone who calls in or visits the store!! Administrative & Operational Support: • Keep records of orders, interactions, and follow-ups organized. • Assist in inventory tracking and product availability updates as needed. • Support other administrative tasks related to customer service and sales. Qualifications & Skills: • Strong communication and interpersonal skills. • Customer-focused with a professional and empathetic approach. • Detail-oriented and able to follow processes accurately. • Team player willing to collaborate across divisions. • Experience in customer service, sales support, or a related field. • Ability to multitask and stay organized in a fast-paced environment. • Proficiency in CRM software and Microsoft Office Suite. • Detail-oriented with a proactive approach to customer engagement. • High school diploma or equivalent; associate or bachelor’s degree preferred. • 2+ years of customer service experience, preferably in safety, industrial, or compliance-related industries. • Ability to multitask and prioritize in a fast-paced environment. • Knowledge of safety equipment, OSHA regulations, or training programs is a plus. • Previous experience in order processing or inside sales support • Motivated to learn about safety compliance and training offerings. Competitive salary and performance-based incentives. Health, dental, and vision coverage. Paid time off and retirement plans. Opportunities for professional development and growth. Salary: Entry Level CSR $41,600-46,000 Job Type: Full-time Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Professional development assistance • Vision insurance Education: • High school or equivalent (Required) Experience: • Administrative: 1 year (Required) • construction, warehouse or manufacturing: 1 year (Required) • Customer service: 2 years (Required) Language: • English (Required) Ability to Commute: • Denver, CO 80216 (Required) Ability to Relocate: • Denver, CO 80216: Relocate before starting work (Required) Work Location: In person