Operations Specialist

Job Summary The International Student and Scholar Services department at CU Boulder welcomes applications for the Operations Specialist position! As a member of the International Student and Scholar Services (ISSS) team, in this entry-level professional position, this role facilitates the overall operations for the department. In a fast-paced, high-volume environment, the Operations Specialist engages in duties such as but not limited to managing internal tracking required for compliance with federal regulations, distributing international student and scholar inquiries, scanning, sending, and indexing immigration documents, monitoring deadlines, and similar operational tasks. This position also may perform virtual and/or in-person front desk/reception duties and provides ISSS staff including the Director with administrative support for processes and projects. This position may be hybrid (i.e., in the Boulder, CO office and from home) upon completion of training and demonstration of ability to perform duties independently. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. Who We Are ISSS facilitates the entry, success, and retention of approximately 2300 international students and 700 international scholars. Our team advocates on behalf of international students and scholars (both within the university and to U.S. federal agencies) to ensure that they are afforded every opportunity to complete their educational, research, and/or professional objectives. We provide educational, social, and cultural programs that foster the integration and success of the international population on campus and in the local community. ISSS strives to promote a greater understanding and appreciation for all cultures. What Your Key Responsibilities Will Be Monitoring and Distribution of Incoming Requests and Inquiries: • Distributes international student and scholar inquiries received via email to ISSS advisors in a fast-paced environment. • Monitors, evaluates, and distributes large volumes of electronic requests (emails & form requests) from departments, international students and scholars to ISSS team members. • Uploads and indexes documents into database and documents all interactions in electronic records management system. • Responds to basic email inquiries. Reporting and Document Preparation: • Monitors and assigns alerts and other reminders in internal case management system. • With advice from International Student & Scholar advisors, administers and coordinates Exchange Visitor related cases and alerts assigning them to the appropriate ISSS Exchange Visitor advisor, updates and maintains Exchange Visitor insurance information, and manages internal tracking required for compliance with federal regulations. • Participates in preparation of appropriate employment-based visa and permanent residency applications to federal government agencies on behalf of the university. • Monitors and assigns alerts and other reminders in internal case management system. Team Operations : • Provides entire ISSS team including Director with support and coordination for processes and projects related to international students and scholars. • Serves as primary person responsible for administrative services including but not limited to: scanning and indexing, making copies, filing, scheduling meetings, reserving rooms, gathering agenda items for meetings, serving as building liaison, maintaining IT inventory recordkeeping, warehousing of retired equipment, taking minutes at meetings, email notifications, data entry, mailing and shipments, and other various operational tasks. Front Desk Reception: • Provides virtual and/or in-person backup front desk coverage for main entrance of office serving visitors for both Education Abroad and ISSS. • Takes shift(s) at the front desk, provides breaks to other front desk personnel, fills in for vacations, etc. • Answers phone calls on multiple incoming lines, greets visitors in person, answers inquiries, and provides accurate information and referrals. • Follows office protocols for front desk staff for referring students to Education Abroad or ISSS advisors. • Assists with managing the front desk phone operating system by facilitating troubleshooting with the Office of Information Technology. Other Miscellaneous Duties: • Assists with projects within the ISSS office to enhance efficiency and customer service, e.g. development of internal processes and communications such as handouts and forms, communications updates, and website revisions. • Participates in and helps implement ISSS team meetings and retreats, new international student orientation, social and educational programs for international students & scholars, etc. • Engages in professional development and compliance training opportunities. • Other duties as assigned. What You Should Know This position may be hybrid (i.e., in the Boulder, CO office and from home) upon completion of training and demonstration of ability to perform duties independently. What We Can Offer The salary for this position is $54,000 annually. Benefits At the University of Colorado Boulder , we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program. Be Statements Be collaborative. Be excited. Be Boulder. What We Require Bachelor’s degree or equivalent combination of education and experience may substitute. What You Will Need • Ability to complete detail-oriented tasks in a multi-faceted, fast-paced, and high-volume environment. • Ability to effectively communicate with individuals of culturally diverse background and non-native speakers of English, verbally and in writing. • Ability to learn and work with numerous database systems and applications. **Depending on programming needs, ability to work evenings and weekends outside of the normal 40-hour per week is required. Given that this is an exempt position under the FLSA, compensatory pay will not be awarded. Any administrative leave/time off is discretionary for hours worked above 40 hours per work week.** What We Would Like You to Have • Familiarity with Microsoft Teams and Qualtrics Survey software. • Proficiency in using Microsoft Outlook, Word, and Excel • Proficiency in using multi-line phone systems. Special Instructions To apply, please submit the following materials: • A current resume. • A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. We may request references at a later time. Please apply by June 17, 2026 for consideration. Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs . In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Posting Contact Information Posting Contact Name: Boulder Campus Human Resources Posting Contact Email: [email protected]