Technical Support 2

Technical Support 2 Location: Longmont, CO Duration: 12 months on W2 contract Job Description: Experience: 6-12yrs THE ROLE: Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. ONSITE: This is an on-site position, as this is a hands-on technical support role. WHAT YOU'LL BE DOING: • Providing first level triage and technical support to employees through tickets and in-person at the client Geek Street support desk • Analyzing technician (peer) workflows to identify areas of improvement and optimization • Identifying technician workflows which do not have supporting process documentation • Assisting the IT team with system provisioning and device refresh/replacements • Documentation writing • Physical and Virtual asset stockroom maintenance • Supporting IT project goals? Helping to set up devices or mobile accessories • Communicating status updates with internal clients? Ensuring that requests are being prioritized and closed in a timely manner • Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support • Learning and adhering to company policies and procedures regarding IT security and data privacy • Engage in knowledge-sharing sessions and training to enhance technical skills. PREFERRED QUALIFICATIONS: • Basic understanding of Windows troubleshooting • Android/iOS familiarity • Customer-oriented mindset • Ability to take clear notes to capture problems correctly • A general understanding of MacOS would be helpful but is not required WHAT WOULD SET YOU APART: • PowerShell or command line (CLI) familiarity • CompTIA A+ certification • Familiarity with networking concepts (DNS, LAN, WAN) WHO WE'RE LOOKING FOR: • Someone who can comfortably navigate a PC to perform basic troubleshooting • People who can patiently take the time to understand an issue in order to properly document it Candidates who have an interest in technology and who work well in a customer-facing role • Good communication skills, both verbal and written, for assisting users and documenting issues • Ability to work in a team and learn from others? Patience and a customer-focused attitude to help non-technical users • Students pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required