Guest Services Specialist

Job Title: Guest Services Specialist Department: Venue Reports to: Director of Guest Services Work Location: Denver, CO Work Arrangement: In-Office Employee Type: Full-time Pay Type: Salaried FLSA: Exempt Supervisor Position: No Application Deadline: January 22, 2026 at 12:00am _____________________________________________________________________________________ CLIMB WITH US. Denver Summit FC is Colorado’s professional women’s soccer club, proudly holding the distinction of being the National Women’s Soccer League’s (NWSL) 16th franchise. Our unwavering mission is to cultivate the preeminent professional soccer club globally, achieved through deep and meaningful engagement with Denver’s dynamic and multifaceted communities. The Denver Summit FC team, set to begin play in the 2026 season, is comprised of a robust and dedicated ownership group led by Rob Cohen, alongside a collective of impassioned local and national investors. This blend of local roots and broad support underscores our dedication to both Colorado and the wider soccer community. Nature of Work: The Guest Services Specialist is a key role responsible for the oversight and management of the guest journey at Denver Summit FC matches and stadium events. Reporting to the Director of Guest Services, this individual ensures departmental excellence through the design and implementation of premier guest experience programs. This is a lead role handling event staff training, guest relations, and operational efficiency. Examples of work performed: • Administer components of the Guest Services Staff full lifecycle including recruiting, hiring, and performance management • Lead the Guest Services Staff in creating a welcoming and seamless environment for Denver Summit FC guests • In collaboration with the Director of Guest Services, plan and execute the stadium’s Lost & Found protocols, Secret Shopper audits, and Stadium Tour programs • Develop, implement, and facilitate team member resources, training, and recognition programs to uphold club standards • Manage multiple customer service channels, delegating tasks, communicating event information to event staff, and resolving guest issues • Act as a primary liaison between Sales, Operations, and Management to align guest service strategies with broader business objectives This description is a summary only and highlights the general level of work being performed. It is not intended to be all-inclusive. The duties of this position may change based on business needs. The Company reserves the right to add or remove duties and responsibilities at the discretion of the supervisor and/or hiring authority. Working Conditions & Physical Demands: • Typical Office Conditions • Travel between facilities as necessary • Lift 50 lbs. • Work in extreme weather conditions • Standing and walking for extended periods • Work nights, weekends, and holidays Qualifications: Minimum • BS/BA degree in communications, hospitality, public relations, tourism, event management, sports/entertainment, or related field • 2+ years’ experience in public-facing environments like events, customer service, guest relations, hospitality or related field • Proficiency with basic computer applications (Google suite) • Strong organizational, time management, multi-tasking, problem-solving and communication skills • High level of interpersonal skills to handle sensitive and confidential situations and information Applicants must meet minimum qualifications at the time of hire Preferred • Experience in guest services or sports/live events • Event coordination or volunteer management • Bilingual - English & Spanish • CPR/First Aid certification • Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards Competencies/Knowledge, Skills & Abilities: • Ability to maintain positive attitude and demonstrate professionalism • Ability to maintain a high level of confidentiality • Ability to complete work accurately and in a timely manner • Ability to work independently & in a group setting and demonstrate good judgment skills • Ability to communicate effectively orally and in writing • Possesses excellent interpersonal skills • Ability to multi-task, prioritize and adapt to changing environments Compensation: • $56,000-$58,000 per annum • Eligible for annual discretionary bonus Benefits Include: • 15 Paid Company Holidays • Health Insurance (Medical, Dental, Vision) • Paid Time Off (PTO) • Life and AD&D Insurance • 401k match Equal Employment Opportunity Denver Summit FC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.