IT Support Specialist Intern

Summer Position Full Time - 40 hours per week Monday - Friday 8:00 am – 4:30 pm (On-site) Denver Water proudly serves high-quality water and promotes its efficient use to 1.5 million people in the City of Denver and many surrounding suburbs. The organization is a responsible steward of the resources, assets, and natural environment entrusted to us in order to provide a high-quality water supply, a resilient and reliable system, and excellent customer service. Internship Project Description This intern will join the IT Customer Support Services team within the Administrative Services division and will: • Follow standard Help Desk procedures • Administer Help Desk software (WorkFront) • Log all Help Desk interactions (WorkFront) • Respond to requests for technical assistance in person, via phone, chat or email • Diagnose and resolve technical hardware and software issues • Research questions using available information resources • Advise users on appropriate procedures • Follow up with customers and users to ensure complete resolution of issues • Identify and escalate situations requiring urgent attention • Redirect problems to correct resource • Track and route problems and requests and document resolutions • Complete deployment procedures for devices being assigned to users • Complete procedures to wipe PCs in preparation for retirement • Complete procedures to deploy cellphones to customers • Complete procedures to wipe cellphones for disposal Knowledge, Skills, And Abilities To Perform This Intern Project • Customer Service Skills • Communication skills including writing detailed information on an issue and speaking with individuals to understand issues/requirements • Ability to work independently • Ability to read, comprehend, and adhere to oral and written instructions • Problem-solving skills • Conflict-resolution skills • Interpersonal and communication skills • Work well under pressure • Be empathetic • Be willing to learn • Be a good time manager • Pay attention to detail During the Summer Intern Program, there are three(3) mandatory events. Intern positions do not come with any benefits other than holiday pay and Accrued Paid Sick Leave. Interns and Denver Water Temps accrue one hour of Accrued Paid Sick Leave per 30 hours worked, up to 48 hours per year per the Colorado Healthy Families and Workplaces Act.