Guest Services Coordinator

Summary: Join our team as a Guest Services Coordinator, where you will provide top-notch assistance to our guests with their special requests and reservations while embodying exemplary guest service. This role includes transporting supplies to various ranch venues and operating ranch vehicles. Responsibilities: • Deliver exceptional service to guests and consistently exceed their expectations. • Maintain a deep understanding of the company’s mission and service standards. • Answer phone calls promptly and assist guest inquiries or direct them as necessary. • Stay informed about local transportation options, attractions, and dining establishments. • Make reservations and offer recommendations for local dining and entertainment. • Ensure food and beverage services meet guests' needs in lounge areas. • Address guest satisfaction issues promptly and provide timely follow-ups. • Maintain cleanliness at food and beverage stations, as well as common areas. • Manage concierge lounge operations by keeping it organized and well-stocked. • Utilize proficient organizational skills for handling guest requests and maintaining records. • Promote hotel services to enhance overall guest experience and revenue. • Participate in daily team meetings and uphold safety and hygiene practices. • Maintain a professional appearance, adhering to uniform guidelines. Other Information: This role requires flexibility, organizational skills, and the ability to work various shifts, including weekends and holidays. If you have a valid driver's license and enjoy providing excellent customer service, we invite you to apply! Location Code: 9090